Industrial Theory Podcast

Industrial Theory Podcast #11 with John DiJulius


Guest: John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them! His most recent book is “The Relationship Economy” and it’s getting rave reviews. John is the founder and president of the DiJulius Group, a firm that provides the exceptional Customer Service content, education, consulting, and training. The DiJulius Group work with clients like Starbucks, Harley Davidson, Nordstrom, State Farm and more.

Episode in a Tweet: How do you create a customer experience that makes your brand one that people can’t live without? Learn from the authority, John DiJulius.

Quick Background: Host Kerry Siggins and John discuss how leaders can raise the bar and set the standard in service that consistently exceeds customer expectations as well as the importance of taking care of your employees so they take care of your customers. They also discuss The DiJulius Group’s latest endeavor, the Customer Service Revolution Conference that starts this week. You don’t want to miss this episode of Industrial Theory.

Listen to Episode 11 – Creating a Customer Experience that Makes Your Brand One That People Can’t Live Without